4 Contents
Error Messages . . . . . . . . . . . . . . . . . . . 35
System Messages
. . . . . . . . . . . . . . . . . . 40
Troubleshooting Software and Hardware
Problems
. . . . . . . . . . . . . . . . . . . . . . 41
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 42
Troubleshooting Tips
. . . . . . . . . . . . . . . . . . . 44
Power Problems
. . . . . . . . . . . . . . . . . . 44
Memory Problems
. . . . . . . . . . . . . . . . . 45
Lockups and Software Problems
. . . . . . . . . . 46
Dell Technical Update Service
. . . . . . . . . . . 48
Dell Support Utility
. . . . . . . . . . . . . . . . . 48
5 Reinstalling Software . . . . . . . . . . . . . . 51
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Identifying Drivers
. . . . . . . . . . . . . . . . . 51
Reinstalling Drivers and Utilities
. . . . . . . . . . 52
Restoring Your Operating System
. . . . . . . . . . . . 54
Using Microsoft
Windows
System Restore. . . . . 54
Using Dell™ PC Restore and Dell Factory
Image Restore
. . . . . . . . . . . . . . . . . . . 56
Using the Operating System Media
. . . . . . . . . 59
6 Finding Information . . . . . . . . . . . . . . . . 61
7 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 63
Obtaining Assistance . . . . . . . . . . . . . . . . . . 63
Technical Support and Customer Service
. . . . . 64
DellConnect™
. . . . . . . . . . . . . . . . . . . . 64
Online Services
. . . . . . . . . . . . . . . . . . . 64
book.book Page 4 Wednesday, March 5, 2008 9:45 PM
