94 Troubleshooting
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE —
Windows XP:
•Click
Start
and click
My Computer
.
Windows Vista™:
•Click the Windows Vista Start button and click
Computer
.
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
T
EST THE DRIVE —
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 91.
C
HECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems in the Microsoft
®
Windows
®
XP and Microsoft Windows Vista™
Operating Systems" on page 131.
R
UN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 123.
Optical drive problems
NOTE: High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
A
DJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
Problems writing to an optical drive
CLOSE OTHER PROGRAMS — The optical drive must receive a steady stream of data
during the writing process. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.
T
URN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISK — See
"Power Management" on page 37 or search for the keyword standby in Windows Help
