4 Contents
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 26
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . 26
If the screen is difficult to read
. . . . . . . . . . . . . . . . . 27
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . 28
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29
If you cannot print to a parallel port printer
. . . . . . . . . . 29
If you cannot print to a USB printer
. . . . . . . . . . . . . . 30
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 31
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 34
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . 35
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 35
If you cannot save a file to a floppy disk
. . . . . . . . . . . . 35
If you cannot play a music CD or install a program
from a CD
. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
If you cannot play a DVD movie
. . . . . . . . . . . . . . . . 37
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 38
If you have a hard drive problem
. . . . . . . . . . . . . . . . 38
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 39
Microsoft
®
Windows
®
Error Messages . . . . . . . . . . . . . . 39
General Program Problems
. . . . . . . . . . . . . . . . . . . . 40
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 40
A program stops responding
. . . . . . . . . . . . . . . . . . 40
A program is designed for an earlier Windows operating
system
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 41
Internet Connection Problems
. . . . . . . . . . . . . . . . . . 41
If you have a problem with your Internet connection
. . . . . . 41
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 43
