18 Chapter 1 Understanding remote management
P0604573 05
Connecting to a Norstar system attendant
If you want an operator or auto-attendant to direct ICSRT calls to the RAD, you can use the same
hardware configuration as you use for the remote connection. However, with this connection, the
modem is connected to a supervised line that directly dials the attendant or auto attendant, so you
also need to attach an analog telephone to the modem. Therefore, for this type of connection, you
need a modem with both a line and phone port.
To make a RAD connection using operator assistance:
1 Ensure the ICSRT Connection Properties screen is displayed on your computer, with the
correct information filled out for this type of connection. (“Connecting to a Norstar system” on
page 51)
2 Call the Norstar system from a telephone connected to the modem.
When the attendant answers, the attendant presses Feature 9*0 to connect the call to the RAD.
When the transfer is complete, you will hear a high-pitched tone.
3 At this point, click on Connect on the ICSRT connection screen and hang up the telephone.
ICSRT then follows the rest of the connection routine.
Figure 2 Connecting through a PSTN line to the system attendant
Note: The Operator-assisted connection does not support the scheduled backup or restore
operations.
Note: If the line is connected to an Auto Attendant, you would have to press Feature 9*0
on your telephone to make the connection.
RAD
Norstar system
Remote computer
Modem
RS-232 cable
Dial-up
connection
System
attendant
connected to
line port
Analog phone
connected
phone port
