Chapter 9 Troubleshooting the ICS Remote Tool 125
ICS Remote Tools User Guide
The Debug tool
The Debug tool, which is located under the ICSRT Run Tools menu, allows the technical support
personnel to dial into a Norstar system over the ICSRT RAD connection and initiate a memory
dump to assist in diagnosing system issues.
Use this tool only under the direction of technical support personnel.
Access to this tool requires a password that will be provided by technical support personnel if they
need you to run the tool for them.
The Debug tool creates a MEMDUMP file on the computer that runs the Debug operation, in the
folder that is specified during setup of the tool. If you are asked to run Debug, this is the file that
you would send to the technical personnel for analysis.
