Emergency Maintenance Guide
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The “problems” reflected by the owners are the important clues which are used by the administrative departments in charge
and vehicle manufacturers to determine whether the vehicle has defect(s). So, If you find that the vehicle may have safety defect(s),
you shall take the following measures:
1） Get to the service station specified by the manufacturer A.S.A.P. to have the vehicle diagnosed and repaired.
2） Immediately report the details of this problem to the Defect Product Management Center of the General Administration of
Quality Supervision, Inspection and Quarantine of P. R. of China (refer to “Report and Complaint”), and search whether the
manufacturer has already implemented the recall of the defect product.
3） Apart from reporting to the Defect Product Management Center, the owner also shall report this problem to the vehicle
manufacturer concerned.
4） If this model of vehicle is being recalled, you shall drive your vehicle to the location specified by the manufacturer A.S.A.P,
and then the manufacturer will eliminate the defect for free according to the specific condition of the problem.
Can I require the manufacture to recall my automobile if it has some problems?
According to the Regulation, the “defect” means the unreasonable hazard which may endanger the safety of human life and
properties, due to the design, manufacturing and other reasons, and universally exists in some one batch, model or catalog of
automobile products, with the identity, or the case that the products don’t conform to the national standards related to the safety of
vehicle.
It is observed that one of important factors which makes an influence on the recall is the “universality” of problem. So, if
only one vehicle has the quality problem which may make an influence on the safety, it is difficult to determine whether the vehicle
is within the recall range.
However, when the owner meets this kind of problem, he/she shall actively complain it to the Defect Product Management
Center and the manufacturer concerned, and provide them with the details of the problem. We actively complain, and then the
State’s administrative departments in charge and the automobile manufactures determines whether there is the “universal” defect
according to a majority of complaint information. In this case, it can be determined A.S.A.P. whether the automobiles shall be
recalled to guarantee the owner’s benefit and the public safety.
So, the automobile recall requires your active participation and the whole society’s cooperation. In addition, please fill out your
detailed, accurate contact method when complaint in order to notify you in time when the recall begins!
