Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure
...........................7-1
Online Owner Center
.............7-3
Customer Assistance for
Text Telephone (TTY)
Users
.................................7-4
Customer Assistance Offices
....7-4
GM Mobility Reimbursement
Program
.............................7-5
Roadside Assistance
Program
.............................7-6
Scheduling Service
Appointments
......................7-8
Courtesy Transportation
.........7-8
Collision Damage Repair
........7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
......................7-12
Reporting Safety Defects to
the Canadian Government
....7-13
Reporting Safety Defects
to General Motors
..............7-13
Service Publications
Ordering Information
...........7-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording
and Privacy
.......................7-14
Event Data Recorders
..........7-15
OnStar
®
.............................7-15
Navigation System
...............7-16
Radio Frequency
Identification (RFID)
............7-16
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns
with the sales transaction or
the operation of your vehicle will
be resolved by your GM dealer’s
sales or service departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur.
If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Assistance Information 7-1
