http://www.tyan.com
65
Appendix V: Technical Support
If a problem arises with your system, you should first turn to your dealer for direct
support. Your s ystem h as most likel y been co nfigured or desi gned b y the m
and they should have the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for you. Furthermore,
if you purc hased your system from a deal er near you, take the sy stem to them
directly to have it service d i nstead of attempting to do so yourself ( which can
have expensive consequences).
If these options are not available for you then TYAN Computer Corporation can
help. Besides desi gning in novative and qu ality pr oducts for over a decade ,
TYAN has continuo usly offer ed custom ers service b eyond their e xpectations.
TYAN's website ( www.tyan.com) provid es eas y-to-access resources su ch as
in-depth Lin ux Online Supp ort sections with do wnloadable Linu x driv ers and
comprehensive compati bility reports for ch assis, memor y and muc h m ore.
With all these convenient resources just a few keystrokes away, users can easily
find the latest software and operating system components to keep their systems
running as powerful and productive as possible. TYAN also ra nks high for its
commitment to fast and frien dly cust omer supp ort through email. By off ering
plenty of opti ons for users, T YAN serv es multiple marke t segments with the
industry's most competitive services to support them.
"TYAN's tech supp ort is som e of the mo st impressiv e we've seen, with great
response time and exceptional organization in general" - Anandtech.com
You can contact TYAN Technical Support by using our Online Support System:
http://12.230.196.231/helpstar/hsPages/login.aspx?ReturnUrl=%2fhelpstar%2fh
sPages%2fDefault.aspx
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ’s, bulletins, driver updates, and other
information: http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for
any product pr oblems. This warranty only covers norma l customer us e and
does not cover damages incurred during shipping or failure due to the alteration,
misuse, abuse, or improper maintenance of products.
