4AA3-8232ENW, Created November 2011; Updated June 2013, Rev. 1
This data sheet is governed by HP’s current standard sales terms or, if applicable, the Customer’s purchase agreement with
HP.
© Copyright 2011, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice. The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty or
condition, express or implied, in fact or in law. HP shall not be liable for technical or editorial errors or omissions contained
herein.
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Severity 4—Low: for example, no business or user impact
Ordering information
All units and options with individually sold HP Care Pack services must be ordered with the same service level as the product they are contained in
if that service level is available on those units.
Availability of service features and service levels may vary according to local resources and may be restricted to eligible products and geographic
locations. To obtain further information or to order HP Collaborative Support Service, contact a local HP sales representative and reference the
following product numbers:
HL936A for HP Next Day Collaborative Support
HL937A for HP Next Day w/DMR Collaborative Support
HL938A for HP 4 hour 24x7 Collaborative Support
HL939A for HP 4 hour 24x7 w/DMR Collaborative Support
HL940A for HP 6 hour CTR Collaborative Support
HL941A for HP 6 hour CTR w/DMR Collaborative Support
Depending on the point of purchase and the requested service-level option, other product numbers may apply. Please consult a local HP
representative or HP reseller regarding which product number will best meet your specific needs.
Please note, the purchase of HP software support is required in order to receive comprehensive software support and software updates on HP
software.
For more information
For more information on HP Services, contact any of our worldwide sales offices or visit our website at:
www.hp.com/services/support
