23
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include assistance with:
•
Generating or diagnosing user generated programs or source codes.
•
Installation of non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
•
Locate your nearest HP Support location via the World Wide Web at:
http://www.hp.com/hk/support
Or
http://www.hp.com.tw/support
•
Contact your authorized HP dealer or Authorized Service Provider and be sure to have
the following information available before you call HP:
• Product serial number, model name, and model number
• Applicable error messages
• Add-on options
• Operating system
• Third-party hardware or software
• Detailed questions
How to Check Warranty and Support Entitlement
Please check http://www.hp.com/hk/support or
http://www.hp.com.tw/support for warranty, service and support and product
information updates.
