11 Troubleshooting
Error messages........................................................................................................................63
Print cartridge error messages...........................................................................................63
Other error messages.........................................................................................................64
Installation problems.................................................................................................................64
Power light is on or flashing......................................................................................................66
What the flashing light means............................................................................................67
If an error message appears..............................................................................................67
If no error message appears..............................................................................................67
Printer does not print................................................................................................................67
Verify the following.............................................................................................................67
Check the printer cable connection....................................................................................68
Printer is stalled..................................................................................................................69
If the printer still does not print...........................................................................................69
Document prints slowly.............................................................................................................69
Print cartridge problems...........................................................................................................70
Paper problems........................................................................................................................73
Paper jam...........................................................................................................................73
Out of paper message........................................................................................................75
Printer prints on multiple sheets at once............................................................................75
Photos do not print correctly.....................................................................................................76
Check the paper tray..........................................................................................................76
Check the printer properties...............................................................................................76
Problems with borderless documents.......................................................................................76
Borderless printing guidelines............................................................................................76
Image is printed at an angle...............................................................................................77
Fading occurs on the edges of a photo..............................................................................77
Photo has an unwanted border..........................................................................................77
For small photo paper...................................................................................................78
For small photo paper with a tear-off tab......................................................................78
Print quality is poor...................................................................................................................79
Document is misprinted............................................................................................................80
Text and images are misaligned.........................................................................................81
Document is printed off-center or at an angle....................................................................81
Parts of the document are missing or printed in the wrong place.......................................81
Envelope is printed at an angle..........................................................................................81
Document does not reflect the new print settings ..............................................................81
If you continue to have problems..............................................................................................82
A HP support
Ink cartridge warranty information............................................................................................84
Support process.......................................................................................................................84
HP support by phone................................................................................................................85
Phone support period.........................................................................................................85
Placing a call.......................................................................................................................85
After the phone support period...........................................................................................85
B Order supplies
Order paper or other media......................................................................................................86
Order print cartridges................................................................................................................86
Order other supplies.................................................................................................................86
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