Problem Cause Solution
The media tray might be overloaded. Remove some of the media from the
tray. See
Loading trays.
The paper-length adjustment control in
Tray 2 or optional Tray 3 is set at a
length that is greater than the media
size.
Adjust the paper-length adjustment
control to the correct length.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the printer box.
Performance problems
Try the tips in this section if pages exit the printer, but have nothing printed on them, or when the
printer does not print any pages.
Problem Cause Solution
Pages print but are totally blank.
The sealing tape might still be in the
print cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.
Check the document that you are
printing to see if content appears on all
of the pages.
The printer might be malfunctioning. To check the printer, print a
Configuration page.
Pages print very slowly.
Heavier media types can slow the print
job.
Print on a different type of media.
Complex pages will print slower Proper fusing may require a slower
print speed to ensure the best print
quality.
Pages did not print.
The printer might not be pulling media
correctly.
See Media-handling problems.
The media is jamming in the printer. Clear the jam.
The USB cable might be defective or
incorrectly connected.
● Disconnect the USB cable at both
ends and reconnect it.
● Try printing a job that has printed
in the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The device might not share a USB
port. If you have an external hard drive
or network switchbox that is connected
to the same port as the printer, the
other device might be interfering. To
connect and use the printer, you must
disconnect the other device or you
must use two USB ports on the
computer.
164 Chapter 12 Problem solving ENWW
