IVX S-Class Product Overview
7
PC-based options
VIP
With ESI’s VIP (Visually Integrated Phone), the user can control his ESI 48-Key Feature Phone from his PC, as well as
enjoy the power of unified messaging — including the ability to save voice messages as .WAV files when desired.
VIP lets you view your voice and e-mail messages in one inbox, prioritize each message by importance, and select
for playback any voice mail messages in any order. The integrated VIP toolbar allows for synchronized control
between your Outlook
®
inbox and your ESI voice mailbox. VIP is offered in two user configurations: the basic VIP and
VIP Professional. Each configuration is licensed independently. With the basic VIP license, the user can:
• Manage e-mail and voice mail from one unified location: the Outlook Inbox.
• Organize all contacts for easy dialing, e-mailing, and editing in the Quick Contact List.
• Control all phone functions from the desktop PC.
• Capture records of all inbound and outgoing call activity.
• Program station options and phone layout for the associated 48-Key Feature Phone.
VIP Professional adds even greater productivity tools to enhance everyday communications:
• Enhanced graphical user interface (GUI) increases the intuitiveness of VIP functions.
• Text-messaging provides immediate, non-intrusive intra-office communications.
1
• Auto-record enhances the ESI system’s standard call-recording feature.
2
VIP is easy to implement. It connects to your existing LAN and is non-invasive. There is no need to upgrade the network
or install Microsoft Exchange
®
— thus avoiding a costly and impractical solution for the small to mid-size business.
(VIP requires Microsoft Outlook 2000, 2002, or 2003). Each IVX S-Class Generation II system with a built-in NSP
(see page 6) is immediately VIP-ready.
Note: To learn more about VIP, consult its Product Overview (ESI document #0450-0608).
VIP PC Attendant Console
VIP PC Attendant Console is designed to serve the specific needs of busy attendants. The demands of a high-traffic
environment are efficiently met by combining the power of the ESI phone system and Microsoft Outlook. This foundation
provides attendants with a comprehensive set of productivity tools, including one-click call handling, unified messaging,
contact and call management, and text-messaging.
The Call Display view mirrors the information presented on the 48-Key Feature Phone, including Caller ID name and
number, elapsed time, date and time of day, and voice mail message count. The Quick Contact List consolidates all internal
and external contacts into one scroll list. This list provides more than information to the attendant. In this field, the attendant
can dial any entry in the list with a click of her mouse, send a text or e-mail message through a pre-populated pop-up
window, and edit contact information through Outlook. Inbound calls are presented and viewed in the Incoming Calls
field, permitting the attendant to prioritize answering. In peak incoming call conditions, the attendant can move calls into
the Attendant Queue, where the caller is greeted by a custom message, and waits until the attendant answers.
The Holding Calls field provides the attendant with a visual image of all calls that are holding throughout the system.
Color-coded text provides information on the amount of time each call has been on hold. A “bell” icon is displayed as a
visual indication of a recalling held call, prompting the attendant to remove the call from hold for further processing.
The attendant enjoys the added convenience of the Virtual Button Window, which provides as many as 200 program-
mable buttons for stations, mailboxes, departments, and speed dial entries. A call can be transferred by dragging it
directly onto a programmed button. Buttons can be sorted by alphabetic label names, color, or department affiliation.
Folders are automatically created in the Outlook menu tree in which the attendant can organize stations, mailboxes, or
departments for easy one-click access to a specific individual or group.
Note: To learn more about VIP PC Attendant Console, consult its Product Overview (ESI document #0450-0914).
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ESI’s text-messaging feature is available between users of both VIP Professional and VIP PC Attendant Console.
2
Licensing required.
