IVX S-Class Product Overview
2
Features at a glance (continued)
• Caller ID key
1
— When programmed onto a key of
a 48-Key or 24-Key Feature Phone, gives the user
the ability to scroll through the 25 most recent calls
arriving at his station, in four categories:
– VM — Calls in which the caller was routed to
voice mail and left a message.
– MISS — Calls in which the caller disconnected
before hearing, or during, playback of the user’s
personal greeting.
– ANS — Calls that were answered at the phone.
– RE — Calls that were rerouted.
• Extensive help
1
— Easily accessible with one
press of the HELP key, ESI’s Verbal User’s Guide
™
uses spoken and displayed help prompts to help
everyone from the Installer through the Administra-
tor down to the least experienced end user. You
may also go to www.esiusers.com for online help.
• Live call recording
2
— Can record any conversa-
tion or personal memo along with moving or copying
of any recording to other users’ voice mailboxes.
• Call waiting — Includes an audible tone with a
helpful display, showing both calls’ Caller ID infor-
mation, and easy one-key toggling between calls.
• Conference calling — Includes two conference
bridges, each of which can include up to four par-
ticipants. Analog phones on the system also may
initiate conferences.
3
• Esi-Dex
™
speed-dialing
1
— Calls any number
using three separate lists (personal, station, and
system); uses either Caller ID information or direct
keypad entries to store numbers.
• One-character dial-by-name — Allows you to
search through the auto attendant directory and all
Esi-Dex directories by just dialing the first three
characters of the desired name.
• Privacy release — Allows any system user to
conference with an in-progress call by pressing
a CO line key for the line on which the call is
in progress.
• Dedicated overhead paging interface — Allows
for external paging through overhead speakers or
multi-zone paging units (amplification required).
1
Not available on ESI Cordless Handset.
2
Not available on 12-Key Feature Phone.
3
One conference bridge is available on the main board only.
The second conference bridge is available with installation
of one or more port cards (see “Port cards,” page 6).
• 911 alert — Provides immediate line access if any
station dials 9 1 1 to report an emergency; sends a
message via the serial port indicating the start date,
time, station number and end-time of the 911; also
sounds an audible warning at the operator station
and displays, for example:
911 CALL FROM
X102 JOHN JAMES
• Distinctive CO ringing — Up to six different ring
tones are available for outside lines to provide
differentiation. Shared-office tenanting operation is
greatly enhanced by this unique feature.
• Account codes — Let a user verify client billing and
manage time more accurately by inserting numerical
codes while on a call. Account codes of up to 10 digits
can be entered anytime during an inbound or outgoing
CO call. Multiple account codes may be attached to
different portions of the same conversation.
• Status indicator lamp — Indicates three conditions
of the 48- and 24-Key Digital Feature Phone: off-
hook, ringing, and new voice mail message.
• NSP (Network Services Processor) — Allows
system programming via TCP/IP, supports VIP
unified messaging (see “PC-based options,”
page 7), and can be adapted to support a variety of
computer/telephone third-party applications.
• Caller ID data to analog ports — Lets non-ESI
analog devices on the system take advantage of
Caller ID.
• Optional VIP or VIP Professional — ESI’s optional
VIP and VIP Professional PC software takes the
power of Microsoft Outlook and adds missing critical
application: telephone and voice mail control.
• Text-messaging — VIP Professional users converse
unobtrusively with ESI’s secure, private messaging
system, which is free from viruses common with
other types of this popular form of communication.
• VIP PC Attendant Console — Handling a heavy
call load is no problem for even the busiest office
when the color-coded, icon- and menu-driven
screens of the optional VIP PC Attendant Console
screens are at the attendant’s command.
• Auto-record
4
— (See “Voice mail features,” page 3).
• ESI Presence Management — An optional hardware
and software application that combines proven RFID
5
technology with the power of IVX S-Class to deliver
practical doorphone functions along with access control,
presence indication, and (with optional ESI TimeLine
PC software) time and attendance management.
4
Requires installation of a VIP Professional-compatible
application for users wishing to utilize this feature.
5
Radio Frequency Identification.
