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ICS Remote Tools User Guide
Chapter 1
Understanding remote management
This chapter provides an overview of the process of using the ICS Remote Tool (ICSRT) for
remote system management. The following information is provided in this chapter:
• “Process map: Managing a Norstar system with ICSRT” on page 15
• “Connection hardware requirements” on page 16
• “Remote system management using ICSRT” on page 20
Process map: Managing a Norstar system with ICSRT
The Norstar system you want to manage has a
RAD or an I-RAD installed and configured.
Determine your computer-to-RAD connection, and
install the connection on your computer.
Install ICSRT on your computer.
Enter the customer information
and set up connection information
in the Customer Info screen.
Can you
connect?
Yes
No
Ensure your connection
settings are correct.
Check the hardware.
Create a database folder for the
customer information if you do not
want to use the default location.
Perform the ICSRT task that you require.
For configuration, refer to “Understanding the Remote Set tool” on page 55, “Understanding
the Browser tool” on page 63, or “Using Workbooks and off-line programming” on page 83.
For data maintenance, refer to “Backing up and restoring Norstar data” on page 107
If there are multiple computers with
ICSRT users, set up the database on a
server, and point each computer to that
position.
