January 2014 11
Car Issues – Fix It Right the First Time
Model
Year(s)
Vehicle Line(s)/Condition Do This Don’t Do This
Reference
Information/
Bulletin
2013-2014 Volt – Multiple navigation radio screen issues, does
not recognize Global Positioning System (GPS),
radio screen goes blank, no GPS signal, navigation
stuck or will not switch and show correct location
Check for loose coaxial connection. Replace radio. PI1100
2014 Spark – A/C inoperable, blows warm air Replace the A/C line, install pressure switch
and harness.
Replace AC compressor
without diagnostics.
PI1121
2013 SRX – Heated seat indicator lights momentarily
when activated/heated seats inoperative/ DTC
U1524 stored
Replace the heated seat control module. Replace the center stack or
memory seat control module.
PI0877A
2013-2014 Volt, Terrain, Malibu, Equinox, Cruze, Camaro,
Verano, Regal, Encore, LaCrosse – Radio locks up
and/or resets, Bluetooth
®
pairing, voice recognition
and navigation updates
Update the radio software through Radio SPS
Programming.
Replace the radio. PI1114
Truck Issues – Fix It Right the First Time
Model
Year(s)
Vehicle Line(s)/Condition Do This Don’t Do This
Reference
Information/
Bulletin
2013-2014 Terrain, Equinox – Creak or pop type noise
coming from windshield area during cold ambient
temperatures
Liberally spray lubricant between the outside
edge of the windshield glass and trim molding.
Replace or reseal the
windshield.
PI1120
2012-2013 Trax, Encore – Water accumulating in door sill plate
area/slosh type noise
Punch holes in lower part of weather strip per
diagram on each door using similar tool.
Replace weather strip. PI1117
2014 Silverado, Sierra – Normal characteristic - Drivers
(left) outside rearview mirror takes longer to clear
than passenger side
Please share the detail information with all
involved dealership personnel.
Replace mirror, wiring, or
controls.
PI1106
2013 Encore – Rear brake noise on first apply Install damper on rear caliper. Install brake pads or rotors. PIC5927B
2010 SRX – Creak or pop noise heard from front hub
bearing while making turns
Check front hub bearing fastener torque. Replace the rear HVAC
controls, or HVAC control
module.
PI1095
2013 SRX, XTS – Unwanted activation of rear heated
seats
For the SRX, reprogram the HVAC control
module and rear seat heater module. For the
XTS, check the BCM calibration for the latest
update and reprogram the HVAC control
module.
Replace the rear HVAC
controls, or HVAC control
module.
PI1060A
2010-2014 SRX – Normal characteristic – High pitched whine
or squeal noise coming from front wheel area
Explain to the customer the noise is normal
due to the electrical current going through the
control solenoids.
Replace wheel speed
sensors, struts or EBCM.
PI1107
2013 SRX – CD or DVD player will not eject disc Test the multi-function switch. If it fails the
test, replace it.
Replace the CD player. PI1113
Customer Care and Aftersales
Service
Know-How
10214.01D Emerging Issues
To view Emerging Issues seminars:
• Log in to www.centerlearning.com
– Select Resources, and then Video on Demand; or
– Select Catalog to search for the course number, and then
select View > Take or Continue Course
January 10, 2014
