2 Get some help
Use these pages to find out where to get lots of help online or if you
need some help fixing a connection problem. There’s also connection
troubleshooting on page 30.
Online help
There’s no need to call and maybe wait in a queue if you’re online and need some help
or advice. Simply go to www.bt.com/help
Other ways to get help
Run BT Broadband Desktop Help – see below
Advice, tutorials, common questions and videos: go to www.bt.com/start
Tips from other users in our forums: go to www.bt.com/community
Connecting other computers and devices: go to page 4.
Connection troubleshooting: go to page 30.
Desktop help – new and better than ever
BT Broadband Desktop Help (PCs only) is included with your BT Total Broadband service.
It’s a tool that identifies problems with your broadband, email or wireless connection.
Once it’s installed on your computer, it continually checks your broadband connection.
If there’s a problem, BT Broadband Desktop Help automatically pops up to help fix it.
To open desktop help, just double-click
on your desktop or download it straight to
your computer from www.bt.com/help/broadbanddesktophelp
Get some help
www.bt.com/help
