Problem Possible solution
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without
drain phase.
• Set the drain programme if you set an option which ends
with water in the tub.
The spin phase does not
operate or the washing
cycle lasts longer than
usual.
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance prob-
lems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the ap-
pliance door.
• Make sure that a washing programme that ends with water
in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to open
the door, please read carefully "Emergency door opening".
• Make sure that the Remote Start Mode is not activated. De-
activate it.
The message "Failed to
connect to your WiFi"
appears on the screen.
• Check the wireless signal.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
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