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Elektronik Bilgi Kütüphanesi



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EZ1105 / EZ1305 User Manual
23
5-4. Troubleshooting
Problem Solution
The printer is switched on
but the LED does not light
up.
Check the power supply.
The LED lights up red and
printing is interrupted.
Check the software settings (driver settings) or
command codes.
Look for the error alert in the table in Section 3-
5. Error
alerts.
Check whether the print mechanism is closed
correctly.
The label stock passes
through the printer but no
image is printed.
Please make sure that the label stock is loaded the
right way up and that it is suitable material.
Choose the correct printer driver.
Choose the correct label stock and a suitable printing
mode.
The label stock jams during
printing.
Clear the paper jam. Remove any label material left
on the thermal print head and clean the print head
using a soft lint-free cloth dipped in alcohol.
There is no printed image
on some parts of the label.
Check whether any label material or ribbon is stuck to
the thermal print head.
Check for errors in the application software.
Check whether the starting position has been set
incorrectly.
Check the ribbon for wrinkles.
There is no printed image
on part of the label or the
image is blurred.
Check the thermal print head for dust or other dirt.
Use the internal “~T” command to check whether the
thermal print head will carry out a complete print job.
Check the quality of the print medium.
The printed image is
positioned incorrectly.
Check whether there is paper or dust covering the
sensor.
Check whether the label stock is suitable. Contact
your supplier.
Check the paper guide settings.
A label is missed out during
printing.
Check the label height setting.
Check whether there is dust covering the sensor.
Run the auto-detection function. (3-3. Automatic
detection of label height).
The printed image is
blurred.
Check the darkness setting.
Check the thermal print head for dust or dirt. (See 5-
1.
Cleaning the print head)
Note
If any problems occur that are not described here, please contact your dealer.