22 Troubleshooting
Troubleshooting
Before calling for assistance, make sure the problem can’t easily be solved by consulting the following list
Problem Possible Causes / Solution
The unit has entered diagnostic mode and there may be a problem.
1. Unplug the unit, or turn off the circuit breaker to the unit for a minimum of 40
seconds.
2. Plug the unit back in, and switch the machine back ON.
3. If the unit still enters the diagnostic mode, please record which lights a re
flashing, as well as the model and serial number of your machine.
4. Call Splendide Technical Support.
• There is no power.
• The appliance is not plugged into a socket, or not enough to make contact.
• There has been a power failure.
• The appliance door is not shut properly.
• The START button has not been pressed. (Note: It should be held a minimum of
one second.)
• The water tap is not turned on or supply hoses are kinked.
• The water inlet hose is not connected to the tap.
• The hose is kinked.
• The water tap is not turned ON.
• The water pressure is insufficient.
• The START button has not been pressed.
• The drain hose is too low or too far into the standpipe.
• The wall drainage system doesn’t have an
air break.
• Some programs have a slower final spin to take best care of the fabrics (See
‘Cycle Description Chart’, pg. 14).
• The drain hose is kinked.
• Check the pump pre-chamber (See ‘Cleaning the pump pre-chamber,’ pg. 18)
• Remove the drain hose from the standpipe or under-sink trap and chec k for
blockages, ensuring that the water can drain freely away from the machine.
• The Transit S
crews are still in place. Remove the screws (See ‘Removing the
transit screws’, pg. 6).
• Verify the washer is resting on a solid, level surface.
• The drum is overloaded.
• The washer-dryer is not level (See ‘Levelling the washer-dryer’, pg. 8).
• The washer-dryer is too close to cabinets or adjacent walls.
• The water inlet hose is not screwed on correctly (See ‘Connecting the water
inlets’, pg. 6).
• The washer is not level.
• The drain pump or drain hose is obstructed.
• The detergent dispenser is obstructed (See ‘Cleaning the dispenser drawer’, pg.
18).
• The drain hose is not sec
ured properly. (See ‘Connecting the drain hose’, pg. 7).
The washer-dryer
won’t start.
The washer-dryer
does not fill with
water.
The washer-dryer
continuously fills
and empties with
water.
The washer-dryer
does not drain or
spin.
The washer-dryer
vibrates too much
during the spin
cycle.
The washer-dryer
leaks.
FAULT CODES:
The DOOR LOCK
LED flashes rapidly
at the same time as
at least one
other LED
