1 - If you are unable to successfully connect to the Internet, ensure that nothing but open sky
is between the Thuraya IP+ terminal and the satellite. If the view is blocked by trees,
mountains, buildings, metalized glass or similar objects, you must relocate the Thuraya IP+.
2 - Additional assistance can be found in the troubleshooting section towards the end of the
Thuraya IP+ user guide.
3 - For further assistance, please contact Thuraya Customer Care at +88216100100
information from the Properties’ page on the wMMI.
Troubleshooting
There are various steps to review in the event connection is unsuccessful
Streaming IP Connection
Thuraya IP+ by default will connect using Standard IP unless the
default configuration is changed to Streaming IP
1 - Connecting to Streaming IP:
On the wMMI, press the desired Symmetric
Streaming IP connection speed. The network
status changes to “Acquiring” and then to
“Connected”.
2 - To connect at Asymmetric Streaming IP
rates, go to “Change Data Rate” and select
the desired rates and then connect.
Streaming IP
