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HP may, at its sole discretion, determine if on-site warranty service is required. For
example, in many cases, the defect can be fixed by the use of a Customer Self Repair
(CSR) part that you are required to replace yourself based on instructions and
documentation provided by HP. You are also required to co-operate with HP in attempting
to resolve the problem over the telephone. This may involve performing routine diagnostic
procedures, installing software updates or patches, removing third-party options and/or
substituting options. In order to receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential health or safety hazard to HP
employees or subcontractors; (c) subject to its reasonable security requirements, provide
HP with sufficient, free, and safe access to and use of all facilities, information and
systems determined necessary by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place, accessible, and legible;
(e) maintain an environment consistent with product specifications and supported
configurations.
If you require an HP representative to handle all component replacements, support uplift
contracts are available at additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an authorized service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with transportation of the product to and
from the service location. In addition, you are responsible for insuring any product
shipped or returned to an authorized service location and assume risk of loss during
shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of
mail-in service, you will be required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product to the repair location. In addition, you
are responsible for insuring any product you ship and assume risk of loss during shipping.
HP will return the repaired product to you and incur all logistics and insurance costs to
return the product to you.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a
Customer Self Repair warranty service. If applicable, HP will determine in its sole
discretion that Customer Self Repair is the appropriate method of warranty service. If so,
HP will ship approved replacement parts directly to you to fulfill your HP Hardware
Product warranty service. This will save considerable repair time. After you contact HP
and the fault diagnosis identifies that the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part arrives, replace the defective
part pursuant to the provided instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a technician will assist you over the
phone. In cases where the replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time, normally fifteen (15) days. The
