Memory Problems
Mouse Problems
Network Problems
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
If you receive an insufficient memory message —
l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
l See the software documentation for minimum memory requirements. If necessary, install additional memory (see Installing Memory).
l Reseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
l Run the Dell Diagnostics (see Dell Diagnostics).
If you experience other memory problems —
l Reseat the memory modules (see Memory) to ensure that your computer is successfully communicating with the memory.
l Ensure that you are following the memory installation guidelines (see Installing Memory).
l Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by
your computer, see Memory.
l Run the Dell Diagnostics (see Dell Diagnostics).
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Check the mouse cable —
l Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any bent pins.
l Remove any mouse extension cables, and connect the mouse directly to the computer.
l Verify that the mouse cable is connected as shown on the setup diagram for your computer.
Restart the computer —
1. Simultaneously press <Ctrl><Esc> to display the Start menu.
2. Press <u>, press the up- and down-arrow keys to highlight Shut down or Turn Off, and then press <Enter>.
3. After the computer turns off, reconnect the mouse cable as shown on the setup diagram.
4. Turn on the computer.
Test the mouse — Connect a properly working mouse to the computer, then try using the mouse.
Check the mouse settings —
1. Click Start, click Control Panel, and then click Printers and Other Hardware.
2. Click Mouse.
3. Adjusting the settings, as needed.
Reinstall the mouse driver — See Reinstalling Drivers.
Run the Hardware Troubleshooter — See Resolving Software and Hardware Incompatibilities.
