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BBB
AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program
is
available free
of
charge
to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington,
VA
22203
Telephone:
1-800-955-5
100
To
file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other
factors.
We prefer you utilize
the
Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but
YOU
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as
an
intermediary
between you and Cadillac.
If
this mediation is
unsuccessful,
an
informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The
arbitrator will make a decision which you may
accept
or
reject. If you accept the decision,
GM
will
be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40
days from the
time you file a claim until a decision is made.
Some state laws may require you
to
use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at
1-800-955-5
100
or the Cadillac Customer
Assistance Center at
1-800-458-8006.
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