Home Prev Next Touchstone CM550 Cable Modem User’s Guide 33
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary
I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? (Straight cable for direct con-
nection to a PC, cross-over cable for connection to a hub.)
Press the Reset button on the back of the Cable Modem.
I’m not getting on the Internet. (USB)
Did you load the USB drivers?
If you are using a powered USB hub, is the hub turned on?
Check the USB cable connections. Disconnect and reconnect the USB cable.
Restart the PC.
Press the Reset button on the back of the Cable Modem.
I’m not getting on the Internet. (USB, Windows 98)
In some cases, Windows may install a “composite” USB driver instead of the
ARRIS cable modem driver. To correct this:
•Disconnect the USB cable between the PC and the Cable Modem.
• Use the ARRIS Uninstall utility (on the ARRIS driver CD) to remove the
improperly-installed driver.
•Reboot the PC.
•Reinstall the drivers as described in Installing USB Drivers on Windows
98SE.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Cable Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
