Home Prev Next Touchstone CM550 Cable Modem User’s Guide 11
Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary
Installing and Connecting Your Cable
Modem
Before you start, make sure that:
•You have contacted your cable company and verified that they provide data
service using standard DOCSIS technology.
•You have all the Items You Need.
• Cable and power outlets are available near the PC. If a cable outlet is not
conveniently located, your cable company can install a new one.
Getting Service
Before trying to use your new Cable Modem, contact your local cable company to
establish an Internet account. When you call, have the following information ready:
•the Cable Modem serial number and MAC address (printed on a sticker on
the bottom of the Cable Modem)
•the model number of the Cable Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Cable Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
