5
ly. .......................................................................................96
My optical drive tray does not open. .................................97
I cannot use Digital Video (DV) devices. The message “DV
equipment seems to be disconnected or turned off” appears.
97
My PC Card is not working. ..............................................97
Troubleshooting Software.........................................98
My software program stops responding or crashes. ..........98
When I click an application icon, the message “You must in-
sert the application CD into your optical drive” appears and
the software does not start. ................................................98
I cannot use the DVgate™ software. .................................98
My computer’s start-up time seems longer after I have in-
stalled AOL. What can I do? .............................................98
Troubleshooting the Modem .....................................99
My modem does not work. ................................................99
My modem connection is slow. .........................................99
Troubleshooting Audio ...........................................100
My speakers make no sound............................................100
My microphone does not work. .......................................100
Troubleshooting the Printer.....................................101
I cannot print....................................................................101
Troubleshooting i.LINK devices.............................102
I cannot establish a connection between two VAIO comput-
ers when using an i.LINK cable.......................................102
Getting Help.............................................103
Support Options.......................................................104
Software Support Information.................................106
Sony Service Center.........................................................107
