Preface
Installation Guide ix
Contacting Network Associates
Customer Service
For questions, comments, or requests concerning the software or
hardware you purchased, your registration status, or similar issues,
contact the Network Associates Customer Service department. The
department hours of operation are 8:00 AM to 8:00 PM Central time,
Monday through Friday.
Technical Support
Network Associates is dedicated to customer satisfaction. We provide
answers to technical support issues on the following World Wide Web
site:
http://www.support.nai.com
If the automated web services do not have the answers you need,
corporate-licensed customers can call 1-800-SNIFFER (1-800-764-3337)
Monday through Friday between 8:00
AM and 8:00 PM Central time to
contact Network Associates.
To provide the answers you need quickly and efficiently, the Network
Associates technical support staff needs some information about your
computer and software. Please have this information ready before you
call:
• Sniffer product name and version number
• Computer brand and model
• Additional hardware or peripherals connected to your computer
• Operating system and version number(s)
• Network type and version, if applicable
• Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system
LOGIN script
Table iii. Contact Information for Corporate-licensed Customers
Phone (800) SNIFFER (800- 764-3337)
E-Mail services_corporate_division@nai.com
Web http://www.nai.com
Mail Network Associates Customer Service
13465 Midway Rd.
Dallas, Texas 75244
USA
install.book Page ix Wednesday, November 20, 2002 3:43 PM
