Network Associates Support Services
A-8 Sniffer Portable
Jumpstart Services
For focused help with specific problem resolution or software
implementation issues, Network Associates offers a Jumpstart Service that
gives you the tools you need to manage your environment. This service
can include these elements:
• Installation and optimization. This service brings a Network
Associates consultant onsite to install, configure, and optimize your
new Network Associates product and give basic operational product
knowledge to your team.
• Selfstart knowledge. This service brings a Network Associates
consultant onsite to help prepare you to perform your new product
implementation on your own and, in some cases, to install the
product.
• Proposal Development. This service helps you to evaluate which
processes, procedures, hardware and software you need before you
roll out or upgrade Network Associates products, after which a
Network Associates consultant prepares a custom proposal for your
environment.
Network Consulting
Network Associates consultants provide expertise in protocol analysis
and offer a vendor-independent perspective to recommend unbiased
solutions for troubleshooting and optimizing your network. Consultants
can also bring their broad understanding of network management best
practices and industry relationships to speed problem escalation and
resolution through vendor support.
You can order a custom consultation to help you plan, design, implement,
and manage your network, which can enable you to assess the impact of
rolling out new applications, network operating systems, or
internetworking devices.
To learn more about the options available:
• Contact your regional sales representative.
• In North America, call Network Associates at (972) 308-9960, Monday
through Friday from 8:00 AM to 7:00 PM Central Time.
• Visit the Network Associates website at:
http://www.nai.com/asp_set/services/introduction/default.asp
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