P-630-S Series Quick Start Guide
21
Viewing Your Product’s Certifications
1 Go to www.zyxel.com.
2 Select your product from the drop-down list box on the ZyXEL home page
to go to that product's page.
3 Select the certification you wish to view from this page.
Cannot access the
Internet.
Verify the Internet connection settings.
Make sure you entered the correct user name and
password if you are using PPPoE or PPPoA.
Make sure the DSL port is properly connected to the phone
jack with a telephone wire.
Check the telephone wire (use it to plug the phone directly
into the wall jack for a dial tone or try using a different one).
Carefully follow the instructions to uninstall and reinstall the
driver. See your User’s Guide on how to uninstall the driver.
Restart your computer.
Windows does not
auto-detect the
USB connection to
the modem.
Make sure the Prestige is turned on and connected to the
USB port on the computer.
Perform a hardware scan by clicking Start, Settings,
Control Panel and double-clicking Add/Remove
Hardware. (Steps may vary depending on the version of
Windows).
Follow the on-screen instructions to search for the Prestige
and install the driver.
Check for possible hardware conflicts. In Windows, click
Start, Settings, Control Panel, System, Hardware and
then click Device Manager. Verify the status of the Prestige
under Network Adapters. (Steps may vary depending on
the version of Windows).
Connect the Prestige to another computer. If the error
persists, you may have a hardware problem. In this case,
you should contact your local vendor.
PROBLEM CORRECTIVE ACTION
