EN 9
TROUBLESHOOTING GUIDE
The washing machine is equipped with various automatic safety functions. These enable faults to be
detected at an early stage and the safety system can react appropriately. These faults are frequently so
minor that they can be remedied in a few minutes.
Problem Possible causes, solutions and tips
The appliance does not
start; no indicator lights
are on
• The plug is not properly inserted in the socket.
• The socket or fuse is not functioning correctly (use a table lamp or
similar device to test it).
The appliance does not
start even though the
“Start/Pause” button has
been pressed
• The door is not properly closed.
• The “Child Safety/Lock button” has been activated (if available
on your model). To unlock the buttons, simultaneously push the two
buttons marked with the key symbol and hold them down for at least
3 seconds. The key symbol on the display disappears and the
programme can be started.
The appliance stops
during the programme,
and the “Start/Pause”
light blinks.
• “Rinse hold” is activated. Press the “Start/Pause” button to spin the
laundry. To drain the water without the spin cycle, select the “Drain”
programme (if available), or press the “Reset/Drain” button and hold for
at least 3 seconds.
• The programme has been changed - select the programme again and
press the “Start/Pause” button.
• The programme has been interrupted and the door may have been
opened - close the door and start the programme by pressing the
“Start/Pause” button again.
• The appliance’s safety system has been activated
(see “Failure indicators” on the Programme Chart).
• The water tap is not open or the water inlet hose has a kink in it or is
blocked (the “Water tap closed” indicator flashes).
The detergent dispenser
contains residues from
detergent and/or
additives
• Not enough water is entering the appliance; the mesh filters in the
water supply could be blocked (see “Care and maintenance”).
The appliance vibrates
during the spin cycle
• The transport bolts have not been removed.
The transport bolts must be removed before using the washing
machine.
• The appliance is not level/not standing firmly on all four feet (see
separate “Installation Guide”).
“Imbalance during
spinning”
The “Spin/Drain”
indicator on the
programme sequence
indicator flashes, or the
speed indicator flashes on
the display
The laundry is still very
wet
The wash load’s imbalance during the spin cycle is preventing the spin
phase from starting to avoid damage being caused to the washing
machine. For this reason, the laundry is still very wet.
Reasons for imbalance could be small wash loads (made up of a few large
garments or articles which absorb a lot of water such as towels, etc.) or
large/heavy items.
• Avoid small wash loads where possible.
• When washing a single large or heavy item, we strongly recommend
that you add more items of different sizes.
If you wish to spin wet laundry, add more items of different sizes, then
select and start the “Rinse and Spin” programme.
At the end of the
programme, the laundry
has not been spun
sufficiently.
• An imbalance during the spin cycle prevents the spinning phase from
starting to protect the washing machine (see “Imbalance during
spinning”).
• Heavy foam formation has prevented spinning; select and start the
“Rinse and Spin” programme. Avoid excessive detergent dosing
(see “Detergents and additives”).
• The “Spin speed” button is set to a low speed.
