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Troubleshooting
Troubleshooting
Symptom Solution
Leaks water.
• Make sure all hose connections are tight.
• Make sure the water hose's rubber packing is in the correct
position. Screw tightly again.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
• Make sure the water hose is not kinked.
• If the water is too strong, water may leak. Close the water tap
a little.
• Make sure water is not leaking from the water tap. If so,
repair the water tap.
Excessive suds.
• Use high efciency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
The tub or water/
drain hose has frozen.
• Use warm water to disconnect the water hose and drain hose.
Soak them in warm water.
• Fill the tub with warm water, and then wait for about 10
minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water hose and drain hose, and check if water
is supplied properly.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the tub halfway with water, and try
spinning again.
• Lift the end of the drain hose to prevent water from draining.
Fill the tub halfway with water, and then run spinning after
releasing the drain hose.
• Make sure the drain hose is installed correctly. See the
installation section of this user manual and adjust the position
of the drain hose as instructed.
Stains on clothes. • Clean the magic lter.
Has odors.
• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitize periodically.
• Dry the washing machine interior after a cycle has nished.
If a problem persists, contact a local Samsung service center.
WA3100M_DC68-03823G-00_EN.indd 34 2017-11-17 4:35:39
