Troubleshooting_ 20
9.
Troubleshooting
This chapter gives helpful information for what to do if you face an error.
This chapter includes:
• Understanding error codes
Understanding error codes
The following table shows all the error codes SyncThru™ Admin 5 Map Plug-in defines. You can see the error codes in
pop-up window messages or log messages.
Brief description of meanings
Detailed description of meanings
CODE MEANING
30011 Failed to add map – Place not selected.
30012 Failed to add map – Invalid name.
30014 Failed to save map.
30021 Failed to delete map.
CODE SEVERITY REASON SOLUTION
30011
Place is not
selected
Severe You didn’t select a Place.
When you create a
Subplace, you have to
select a Place for the
Subplace to be located
under.
In the Create Place window, please make sure
that you select the Place in the Select Place
drop-down list. After selecting a Place, type in
the Subplace Name and, if necessary,
Description. Then click OK/Apply (See
"Creating Place and Subplace" on page 13).
30012
Duplicate name, try
again
Severe The Place or the Subplace
name already exists
Please enter a different name for the Place or
Subplace.
30014
Fail to save
Severe There might be an internal
error when SyncThru™
Admin 5 tries to save Place/
Subplace information to the
database.
Please check the following:
1 Check if the SyncThru™ Admin 5
Device Map Plug-in is working fine.
Check the Windows services of the
server on which you have installed
SyncThru™ Admin 5.
2 Check if the database you are using is
working.
3 Check the connection between
SyncThru™ Admin 5 and your
database.
30021
This image is used
in Subplace. You
can't delete this file
Severe The selected image you are
trying to delete is used by
one or more subplaces.
Please check to see if the selected image is in
use. If it is, you cannot delete the file. If you
really want to delete the file, change the image
for the specified Subplace.
