Service overview
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered
hardware, helping you to improve product uptime.
You have the exibility to choose between multiple predened service-level options featuring several onsite
response or call-to-repair time and coverage window combinations in various durations to address your specic
service needs.
Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin
troubleshooting the system to help return the hardware to operating condition within a specied timeframe.
Service feature highlights
• Remote problem diagnosis and support
• Onsite hardware support
• Replacement parts and materials included
• Service-level options with dierent coverage windows
• Service-level options with dierent onsite response time for hardware support
• Escalation management
• Access to electronic support information and services
• HP electronic remote support solution (for eligible products only)
• Accidental damage protection (optional; for eligible products only)
• Defective media retention (optional; for eligible products only)
• Comprehensive defective material retention (optional; for eligible products only)
• Call-to-repair time commitment in lieu of onsite response time for hardware support (optional; for eligible
products only)
• Enhanced parts inventory management (included with select, optional call-to-repair time commitments
• Desktop/workstation/thin client/notebook-only coverage (optional; for eligible products only)
• Page allowance (optional; for eligible products only)
HP Hardware Support Onsite Service
HP Care Pack Services
Technical data
