TroubleshootingChapter —4
38 PK80 Series 80-Column User’s Manual
Possible Printer Problem s
The following table lists actual printing problems, possible causes, and ac-
tions you should take to correct a pr oblem. Call 800-755-5505 or
425-356-1799 if you are advised to contact Customer Support.
Symptom Test or Cause Solution
Printer does not communicate with
themobilecomputer.
Incorrect protocol selection. Contact Customer Support.
Double-spacing on application re-
ports but single- spacing on self-test.
Check line 11 on the self-test report,
if “CF+LF” then this is an incorrect
configu ration.
Contact Customer Support.
Printeremits1or2beepsorblinking
green light is the only indicator.
Printer mechanism does not have ad-
equate power for printing. The 12 V
may be under or over voltage fault.
(Note: Error lights do not flash if high
voltage.)
Check power supply if one is used. If
power supply, adjust supply voltage
to 11–15 volts. Che ck the vehicle
charge cable (see the PK8X Series
80-Column Printer Installation In-
structions for information).
Printer emits 2 sets of 3 beeps Printer out of paper. Press the Forward button to s top th e
beeps. Reload paper — see page 15
for instructions. If the “paper out”
condition still exists, the printer will
beep again.
Printerworksbuteitherorboth
LEDs do not work.
Discrete cable connecting user panel
board to pivot frame assembly is
loose.
Call Customer Support or send the
printer in for hardware repair.
Printer does not work. (1) No voltage. (1) Adjust supply voltage to 11–15
volts.
(2) Voltage too h igh or too low. (2) Adjust supply voltage to 11–15
volts.
(3) No data input. (3) Tighten computer connections.
Printer is emitting 4 sets of 2 bee ps
and has stopped printing.
The printer had detected a paper jam
during homing.
Power off the printer, c lear the jam
as advised below, then power on or
awaken th e printer.
No paper feed (paper jam). When I
pull th e paper toward the roller the
paper is resistant.
(1) Paper tray or dash board mount
may be too full.
(1)Ensuretherearefewerthan200
3-ply sheets in the paper tray or dash-
board mount.
(2) The paper perforation may be
torn.
(2) Remove the torn paper, load and
center a clean stack of paper, and ad -
justthepinfeedholders.Seepage20
for instructions.
(3) The paper may be wrinkled,
creased, moist, or perforations may
be missing.
(3) Replace the paper.
