english
11
installation troubleshooting, continued
Windows USB, continued
what is the problem?
possible causes...
to solve the problem...
The operating system
terminated the installation
before it was complete.
When I tried installing USB the installation
stopped. When I tried to install again, the
New Hardware Found Wizard was gone
and the USB port was not available.
Uninstall the printer software, then reinstall it.
1.Do one of the following:
•Insert the CD-ROM into the CD-ROM drive,
and select
Remove printer software
. Follow
the onscreen instructions.
•Open the
Printer Assistant
and select
Tools
and Updates
>
uninstall software
.
•Select
Start
>
Programs
>
Hewlett-Packard
>
[hp deskjet printer]
>
uninstall software
.
2.Close any virus protection programs or other
software programs that are running on the
computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 8.
