User Manual 6414 Plus
MAN10xxx-01 52
6.8 Troubleshooting
Problem Solution
The printer is switched on but the LED
does not light up.
♦ Check the power supply.
Please see the Section 2.4
The LED lights up red and printing is
interrupted.
♦ Check the software settings (driver settings) or
command codes.
♦ Look for the error alert in the table in Section 3.3. Error
Alerts.
♦ Check whether the print mechanism is closed correctly.
Please see the Section 3.3
The label stock passes through the
printer
but no image is printed.
♦ Please make sure that the label stock is loaded the right
way up and that it is suitable material.
♦ Choose the correct printer driver.
♦ Choose the correct label stock and a suitable printing
mode.
The label stock jams during printing. ♦ Clear the paper jam. Remove any label material left on
the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.
Please see the Section 6.1
There is no printed image on some parts
of the label.
♦ Check whether any label material or ribbon is stuck to
the thermal print head.
♦ Check for errors in the application software
♦ Check whether the starting position has been set
incorrectly
♦ Check the ribbon for wrinkles.
There is no printed image on part of the
label or the image is blurred.
♦ Check the thermal print head for dust or other dirt.
♦ Use the internal “~T” command to check whether the
thermal print head will carry out a complete print job.
♦ Check the quality of the print media.
The printed image is positioned
incorrectly.
♦ Check whether there is paper or dust covering the
sensor
♦ Check whether the label stock is suitable. Contact your
supplier.
♦ Check the paper guide settings.
A label is missed out during printing ♦ Check the label height setting.
♦ Check whether there is dust covering the sensor
♦ Run the auto-detection function.
Please see the Section 3.2
The printed image is blurred. ♦ Check the darkness setting.
♦ Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in
a straight line.
♦ Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
♦ Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not
fed through or cut off incorrectly.
♦ Check whether the cutter has been correctly installed.
♦ Check whether the paper guides are functioning
correctly.
The label dispenser is not functioning
normally.
♦ Check whether there is dust on the label dispenser
♦ Check whether the label stock is positioned correctly.
Notice
***If any problems occur that are not described above, please contact your dealer.
