Index
56
Index
A
About the Avaya 1165E IP Desk-
phone 8
Activity code 33
Agent and MQA login options 27
Agent and Supervisor features 25
Agent features 31
Agent key 41
Agent login 25
Answer ACD calls 31
Answer Agent 40
Answer Emergency 41
Attendant 50
AutoDial 50
B
Basic features 8
C
Call Agent 42
Call features 20
Contact your supervisor 36
Context-sensitive soft keys 11
Copy key 15
D
Date/time display 51
Default login 29
Directory key 16
Directory Number 51
DN 51
E
Emergency 34
Encrypted calling 22
Expand key 14
F
Feature display 51
Fixed key 51
Flexible Feature Code (FFC) 51
Flexible Feature Codes 20
G
Goodbye key 14, 52
H
Headset key 14
Hold key 14
I
Indicator status 52
Information display 52
Interflow 43
Interrupted dial tone 52
L
Line (DN) key 12
Local Area Network 8
Login with Agent ID and MQA 27
M
Message (Inbox) key 16
