Why aren't vital signs readings imported from a
connected device?
Possible cause Corrective action
An error has occurred on the device. Retake the measurement.
The device is powered down. Power the device up.
The Connex VM system does not recognize the
device.
In the bottom right corner of the Connex VM window,
right-click the phrase No device connected,
and then click Refresh devices. The message
changes to Device connected.
Directions for use Troubleshooting 31
