Why can't I progress to the next step after scanning the
bar code?
Possible cause Corrective action
The cursor is not blinking in the Scan or type
patient ID box on the Home page.
Click inside the Scan or type patient ID box on
the Home page.
The wristband is improperly printed or damaged. Scan another patient's wristband. If it scans
successfully, have a new wristband issued for your
patient.
The bar code scanner is not working. For cordless bar code scanners, check the battery
light. Recharge the battery if necessary.
Why can't I find a certain patient in the system?
Possible cause Corrective action
The patient has no record in the system. Add the patient if appropriate, or check with the
admissions department of your facility.
Patient information was not received in the Connex
VM system; contact your network administrator or
information technology/information systems resource.
An error has occurred during admission. Check with the admissions department of your facility.
Patient record was saved as unreconciled data. Search for record in unreconciled data.
Why can't I find a certain patient in the Show list on the
Home page?
Possible cause Corrective action
The patient has recently been transferred to the floor
or is listed at a different location.
Search for the patient.
32 Troubleshooting Welch Allyn Connex® VM data management system
