EN 11
Description of failure indicators
The washing machine is at
a standstill for several
minutes in the middle of a
running programme; the
wash programme seems
not to proceed
Normal function of the washing machine used for optimizing the rinse
phase. One reason for such a pause can be that you might have used too
much detergent; the washing machine automatically interrupts the
programme to have the foam reduced. This standstill may be repeated
several times until the foam reduction is sufficient to continue the wash
cycle. If the foam persists, the red “Service” indicator will light up and the
display shows “F18” or “Fod” - refer to the instructions concerning the
“Service” indication on the next pages in this case.
Detergent residues on
laundry after wash
Whitish residues on dark fabrics are caused by insoluble compounds
used in phosphate-free powder detergents.
- avoid overdosing of detergent; use liquid detergent; select “Intensive
Rinse” option if possible; brush out the fabric.
Programme duration is
considerably longer or
shorter as indicated in the
“programme chart” or on
the display (if available)
Normal function of the washing machine to adapt to factors that can
have an effect on the programme duration, like excessive foam
formation, load unbalance due to heavy laundry items, prolonged
heating time resulting from low inlet water temperature etc. Moreover,
the sensing system of the washing machine adapts the programme
duration to the size of the wash load.
Depending on these factors, the duration is recalculated during the
programme and updated if necessary; during such periods, an animation
appears on the display (if available). For small loads, the programme time
indicated in the “programme chart” may be reduced by up to 50%.
Problem Causes, Solutions, Tips
Failure
indicator
blinks
Description
Causes
Solutions
“Water tap closed”
Appliance has no or insufficient water supply. The “Start/Pause” light blinks.
Check whether:
• Water tap is fully open and water supply pressure is sufficient.
• Kinks are present in the water inlet hose.
• Mesh filter of water supply hose is blocked (see “Care And Maintenance”.
• The water hose is frozen up.
• The safety valve inspection window of your water supply hose is red (provided
your appliance has a water supply hose as shown on picture “D” - see previous
chapter “Care And Maintenance”); replace the hose by a new one available
through our After-Sales Service or your specialist dealer.
After problem has been removed, restart programme by pressing “Start/Pause”.
If the fault occurs again, contact our After-Sales Service (see next chapter).
“Clean pump”
Waste water is not pumped out. The appliance stops in the corresponding
programme step; unplug it and check whether:
• Kinks are present in the drain hose, or the hose is blocked for another reason.
• Filter or pump is blocked (see chapter “Draining Residual Water/Cleaning The
Filter”; make sure the water has cooled before draining the appliance).
• The drain hose is frozen up.
After problem has been removed, push the “Reset” button for at least 3 seconds;
afterwards restart the desired programme. If the fault occurs again, contact our
After-Sales-Service (see next chapter).
