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Premium Tech Tool
Information is subject to change at any time without notice. Any printed copy of this bulletin is an uncontrolled document.
Installation/performance tips
Ensure that all Critical Windows updates are installed before TT is installed.
Use Java 7_55 Note that only one version of Java can be used on the PC.
Note that 2.03 will be Java independent
For better PC performance, perform a disk clean up and defragmentation once a week.
Note defragmentation is not required for a Solid State Hard Drive
Improved Support for Tech Tool
Personnel have been added to better support Tech Tool; the Help desk wait time has
been reduced!
Password reset wait time is reduced! Press option # 1 at the help desk number.
Tech Tool 2.02.97 Client Update (Released April 20
th
, 2014)
Diagnostic content improvements
Tech Tool 2.02.95 Client Update (Released April 2014)
Fixed problems related to restoring of customer parameters and log data when
performing an update or campaign programming on VECU.
An extra ignition key cycling step is added during Software programming to secure
that
no log and parameter configuration is lost.
Central Systems (Secure availability in Central Systems)
Added additional virtual CPU on each NAMS server – Completed March 2nd
Changed server backup window from peak US hours (new window 02.00-
06.00 CET)
Completed March 2nd
Adding NAMSs servers – March 9
th
2014
Premium Tech Tool 2 Frequently Asked Questions
I am having trouble connecting to the Vehicle with the Vocom.
Vocom Communication Troubleshooting Steps
Error Code / Description: Communication issues with the Vocom adapter
(88800300) unit.
Steps to resolve:
1. Check that all the LED’s light up shortly when powering up the unit.
2. Try a different vehicle. Issue can be in the vehicle.
3. Unplug VoCom from the vehicle and from the PC. Let it sit for 2
minutes and reconnect.
