Troubleshooting
Getting Support
197 Support through Remote Management
198 Finding the Information You Need for Service
There is a problem with the picture
199 Testing the Picture
I can't hear the sound clearly
201 Testing the Sound
I can't see 3D images clearly.
202 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Before Using the Recording and Timeshift Functions
209 Before Using the Recording and Schedule Recording
Functions
210 Before the Using Timeshift Function
Read Before Using 3D Viewing Mode
211 3D Precautions
S-Recommendation Disclaimer
214 S Recommendation with Voice Interaction
214 S Recommendation
Supported Resolutions for 3D Modes
215 HDMI
216 Component
216 Digital Channel
216 Videos/Photos
216 Computer via HDMI Cable.
Supported Resolutions for UHD
217 HDMI Connector except for the MHL-to-HDMI Connector
217 MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
218 Voice, Motion, and Face Recognition Precautions
220 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
225 Photo, Video, and Music File Use Limitations
225 Compatible Storage Devices for File Transfers
226 Supported External Subtitles
226 Supported Internal Subtitles
227 Supported Image Formats and Resolutions
227 Supported Music Formats and Codecs
228 Supported Video Codecs
Read After Installing the TV
230 Picture Sizes and Input Signals
231 Installing an Anti-Theft Lock
232 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
233 IBM
233 MAC
234 VESA DMT
Supported Resolutions for Video Signals
235 CEA-861
235 HDMI
License
Glossary
VI
