Issues Solutions and Explanations
No Picture, No Video
The TV won’t turnon. « Make sure the AC power cord is securely plugged in to the wall outlet and the TV. zr
« Make sure the wall outlet is working. 5
« Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV tu[ •
k ^
on, refer to “Remote control does not work” below. o' $
The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu (p. 19). § ^
« If your PC is connected to the TV, check your PC power settings. ^
« Make sure the AC power cord is plugged in securely to the wall outlet and the TV. ^ ||
« When watching TV from an antenna or cable connection, the TV will turn off after 10 - AS minutes if
there is no signal.
There is no picture/video. « Check cable connections {remove and reconnect all cables connected to the TV and external devic
« Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc} video outputs to match the connection
to the TV input. For example, if an external device’s output is FIDMI, it should be connected to an FI
input on the TV.
« Make sure your connected devices are powered on.
« Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.
« Reboot the connected device by reconnecting the device’s power cable.
RF(Cable/Antenna) Connection
The TV is not receiving ail channels. « Make sure the coaxial cable is connected securely.
« Please try Auto Program to add available channels to the channel list. Go to MENU - Channei - Auto
Program then select Auto and make sure the correct Cable TV signal type is set in the menu. Therf
3 options (STD, HRC and IRC) (p. 13).
• Verify the Antenna is positioned correctly. ||
No Caption on digital channels. • Check Caption Setup menu. Try changing Caption Mode Servicel to CC1 (p. 21). ■
• Some channels may not have caption data. |
The picture is distorted: macro block error,
small block, dots, pixelization.
• Compression of video contents may cause picture distortion, especially with fast moving pictures si - m I
as sports and action movies. 1
• A low signal can cause picture distortion. This is not a TV problem. m
PC Connection
A “Mode Not Supported” message
appears.
« Set your PC’s output resolution so it matches the resolutions supported by the TV (p. 11).
The video is OK but there is no audio. « If you are using an FIDMI connection, check the audio output setting on your PC.
Others
Purple/green roiling horizontal bars and
buzzing noise iron the TV speakers with
Component cable connection.
« Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates
that the set-top-box has a grounding issue. Replace the Component video cables with an FIDMI
connection.
The picture won’t display in full screen. « FID channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
« Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV.
« Adjust the picture size options on your external device or TV to full screen.
The remote control does not work. « Replace the remote control batteries with the poles {+/-) in the right direction.
« Clean the sensor’s transmission windov/ on the remote.
« Try pointing the remote directly at the VJ from S-B feet away.
The TV is making a humming noise. « Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the electrical charges
that are used to create the images on the screen.
« If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the
brightness lower.
« You can also have loud humming if the back of your Plasma TV is too close to a wall or other hard
surface. Also try rerouting your connection cables.
« Improper installation of wall mount can create excessive noise.
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