Chapter 3
Service & Support
First …
Consult the store where you purchased your Hard Disk.
Additional OKI Resources: Available 24/7
• Visit our multilingual web site www.okidata.com.
• Visit http://my.okidata.com.
• Call 1-800-654-3282
Have the following information ready:
• Your phone number, fax number and shipping address.
• A description of the problem.
• The printer model.
• The type of host computer you are using.
• The type and version of operating system you are using.
• The application and version you are using.
• The interface you are using (e.g., network, parallel, serial).
• If using the network interface, the network protocol (TCP/IP, EtherTalk, IPX/
SPX, NetBIOS/NetBEUI).
• The printer emulation you are using (e.g., PCL or PostScript).
• A printout of your printer’s Configuration Summary. (Refer to your printer’s
User manual).
• If you have a printer hardware problem you cannot resolve, provide the error
message displayed on the Control Panel. For a list of error messages, refer to
your printer’s User manual.
