HP policy on non-HP supplies ........................................................................... 87
HP anticounterfeit Web site ............................................................................... 87
Recycle supplies ............................................................................................... 87
Data stored on the toner cartridge .................................................................... 87
Replacement instructions .................................................................................................. 88
Replace print cartridges .................................................................................... 88
Replace the toner collection unit ....................................................................... 91
Clean the product ............................................................................................................................... 93
Clean the paper path ......................................................................................................... 93
Software and firmware updates .......................................................................................................... 94
7 Solve problems ............................................................................................................................................... 95
Self help ............................................................................................................................................. 96
Solve general problems ...................................................................................................................... 97
Troubleshooting checklist .................................................................................................. 97
Factors that affect product performance ............................................................................ 98
Interpret control-panel messages ....................................................................................................... 99
Control-panel message types ............................................................................................ 99
Control-panel messages .................................................................................................... 99
Supplies status messages ................................................................................................. 99
Clear jams ........................................................................................................................................ 106
Prevent jams .................................................................................................................... 106
Jam locations ................................................................................................................... 107
Clear jams in Tray 1 ......................................................................................................... 108
Clear jams from Tray 2, Tray 3, or an optional tray ......................................................... 110
Clear jams in the upper right door ................................................................................... 111
Clear jams in the lower right door .................................................................................... 113
Clear jams in the output bin area ..................................................................................... 114
Appendix A Supplies and accessories ............................................................................................................. 115
Order parts, accessories, and supplies ............................................................................................ 116
Part numbers .................................................................................................................................... 117
Accessories ..................................................................................................................... 117
Print cartridges ................................................................................................................. 117
Cables and interfaces ...................................................................................................... 117
Maintenance kits .............................................................................................................. 117
Index ................................................................................................................................................................. 119
viii ENWW
