Grows with your business
• The IVX 72e has 70 call-processing ports, eight channels of voice mail,
140 hours of message storage, and support for up to 48 stations
• The IVX 128e has 126 call-processing ports, 16 channels of voice mail,
280 hours of message storage, and support for up to 84 stations
• Up to 28 fully functional analog ports
• Up to 20 60-Key Expansion Consoles on IVX 128e (four on IVX 72e)
• Up to 12 IP Feature Phones (local or Remote)
• Up to 100 networked Esi-Link-enabled systems
Powerful call handling
• Enhanced Caller ID* allows one-touch automatic message return with ESI
Feature Phones (supports basic Caller ID features on non-ESI analog phones)
• Live call recording of any conversation (or personal memo); allows moving
and copying recordings to others’ mailboxes
• Live call screening allows listening to an incoming message (as on a home
answering machine); pick up call at any time or let it go to voice mail
• Highest-grade voice quality (64 kilobit/second sampling) or voice mail
and other voice storage
• Call waiting with Caller ID*
• Missed Call Key
™
shows who called without leaving a message so you can
easily return the call or store the number for speed-dialing
• Virtual Answer Key
™
makes it easy to record custom greetings to handle
select callers when they’re in call waiting
• Can support up to 16 conference callers (maximum of four persons in
each conference)
• Background announce
• Trunk-to-trunk transfer
• Eight music/message-on-hold tracks (includes three prerecorded tracks)
• Dedicated overhead paging interface
• QuickPage
™
for rapid paging notification of held calls
ESI’s Verbal User Guide
™
• HELP key provides instant assistance
• Hundreds of informative, friendly prompts guide users, administrators
and installers
Sophisticated voice mail
• Up to 16 channels of built-in voice mail
• Easily identified with blue VOICE MAIL key
• Off-premises message delivery (cell phone or pager)
• Urgent message notification
• Multiple mailbox types, including group, broadcast, informational,
cascade paging and Q & A
• Message Recycle Bin remembers and can restore each mailbox’s
10 most recently deleted messages
• Quick Groups
™
for easily moving a voice mail message to other
user mailboxes
• Quick Move
™
for saving a message to other user mailboxes during
call recording
• Virtual Mailbox Key allows easy monitoring of additional mailboxes
• Off-premises “reach-me” can let someone forwarded to a voice mailbox
still reach the called party at a designated number
• AutoPage
™
makes it easier to page users over Feature Phone speakers
(or, if connected, overhead paging system)
Automated attendant
• Six levels, 100 branches
• Virtually unlimited call routing, including off-premises transfer
• Trunk-to-trunk transfer eliminates need for Centrex service to transfer
calls off-premises
Automatic call distributor (ACD)
• Routes calls within designated departments based on agent availability;
maximizes customer call flow
• Informative reporting
ESI Feature Phones
• Different models give you maximum flexibility in handling varying needs
– 48-Key Feature Phone in Digital, Digital TAPI, (local) IP, and
Remote IP versions
– 24-Key Digital Feature Phone
– 12-Key Digital Feature Phone
• Compact; fits into any office decor
• Four position tilt and wall-mountable
• Rugged design resists abuse, spills
• Large, easy-to-read display
• Built-in speakerphone**
• Dedicated feature keys (including a distinctive blue VOICE MAIL key**)
• Up to 30 programmable feature keys
• Volume/scroll keys
• Headset operation**
• Esi-Dex
™
speed-dialing
– Three separate numbers lists: Personal Dex, Station Dex and System Dex
(uses Caller ID* information or direct keypad entries)
– Location Dex shows your Esi-Link and remote station locations
(when applicable)
– Feature Dex quickly programs programmable feature keys
Shared-office tenanting
• Two tenants
• Assignment of CO lines for best use by tenants
• Each station and ACD department can be assigned to one tenant
• Auto attendant can have different greetings, day/night settings, and routing
to specific locations — just as if each tenant had its own system
• Separate operator position for each tenant
Optional VIP
™
software for Windows
®
• Visually Integrated Phone
• On-screen interface for taking and making calls with all ESI features
associated with normal Feature Phone use, as well as programming your
Feature Phone
• Lets you manage both voice mail messages and e-mail from within a single
Microsoft
®
Outlook
®
2000/2002/2003 Inbox
• Provides .WAV files of voice mail messages
• TAPI support (Basic Telephony Service) for use with not only Outlook but
also other TAPI-compliant software, such as ACT!
®
and GoldMine
®
, to
provide outbound dialing, “screen pops,” and more
Optional voice-over-IP network features
• Esi-Link connects up to 100 compatible ESI phone systems (or non-ESI
phone systems, using ESI’s IP Gateway) over your WAN or the Internet, so
they work as one large phone system
• Remote IP Feature Phone provides full E-Class feature set via IP at remote
location; uses G.729 industry standard to reduce bandwidth requirements
†
• System maintenance via LAN/WAN connection
Multiple high-capacity options
• Optional Digital Line Card supports both T1 and ISDN PRI
Other features
• Call reports (including ACD), SMDR
• Local or remote diagnostics and maintenance
• Automatic clock setting — synchronized with Caller ID*
The right angle
With four angle positions,
your ESI Feature Phone
easily adjusts to reduce
glare, increase comfort,
and maximize desk space.
Each ESI Feature Phone is
also wall-mountable.
The right size
Only about the height
and width of a sheet of
copier paper, the energy-
efficient IVX E-Class cabinet
packs astounding
communications power
into a wall-mountable box
that needs very little space
in your phone closet.
* Caller ID information available if your telephone service provides it. Contact your provider for details.
** Not available on the 12-Key Digital Feature Phone.
† Certain minimum LAN/WAN bandwidth and data latency requirements apply.
All-In-One Digital Phone System
www.esiivx.com/E-Class
0450-0391 • Rev. D
Copyright © 2004 ESI (Estech Systems, Inc.). IVX is a registered trademark, and Esi-Dex, Quick Groups, Quick Move, AutoPage, QuickPage, VIP, and
Quick Call are trademarks, of ESI. Other registered trade names mentioned herein are trademarks of their respective owners. Names shown in screen shots from
ESI software are intended to be fictional and only for purposes of demonstration; any resemblance therein to names of actual companies, persons, or other entities
is purely coincidental. ESI phone systems are protected by U.S. Patents 6,067,349 and 6,252,944, and other patents pending. ESI is an ISO 9001:2000-certified
company. Product details and features described herein are subject to change without notice. Some features may not be available at initial release. More
information on ESI and its products is available on the World Wide Web at www.esiivx.com.
ESI products are proudly created
in the United States of America.
