Troubleshooting 363
Scanner Driver/Printer Utility Problems
Problem Action
Unable to retrieve the Address Book data
from the printer on the Address Book
Editor.
Ensure that your computer and the printer is properly connected with the
Ethernet or USB cable.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your computer.
(The Address Book Editor retrieves the Address Book data via the printer driver.)
The TWAIN driver cannot connect to the
printer.
Ensure that your computer and the printer is properly connected with the
Ethernet or USB cable.
Check whether the printer is on. If the printer is on, reboot it by turning the power
switch off and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
The scanner driver has not been registered
on your computer and cannot be accessed
from ScanButton Manager.
Install the scanner driver. If the driver is installed, uninstall it and then reinstall it.
Failed to scan your document on the printer
via ScanButton Manager.
Ensure that your computer and the printer is properly connected with the USB
cable.
Check whether the printer is on. If the printer is on, reboot it by turning the power
switch off and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Failed to create an image file via
ScanButton Manager.
Ensure that there is sufficient space in your hard disk.
Uninstall ScanButton Manager on your computer and then reinstall it.
Failed to initialize ScanButton Manager. Uninstall ScanButton Manager on your computer and then reinstall it.
Failed to execute ScanButton Manager. Uninstall ScanButton Manager on your computer and then reinstall it.
An unexpected error occurred on
ScanButton Manager.
Uninstall ScanButton Manager on your computer and then reinstall it.
