358 Troubleshooting
Protrudent / Bumpy paper
Jam
Misfeed jam
Action Yes No
1 Clean up the fusing unit.
a
Load one sheet of paper on the MPF, and then print a solid image all
over paper.
b
Load the printed sheet with the side to be printed on facing down,
and then print a blank sheet of paper.
Is the problem recovered?
The task is complete. Contact Dell.
Action Yes No
1 Remove the paper from the PSI, and then ensure that papers are
properly inserted on the MPF.
Is the problem recovered?
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
• Envelope - 2c
If performing manual
duplex printing, go to
action 2d.
If using paper other
than the above or if not
performing duplex
printing, go to action
2e.
2a Use thick paper that is 163 gsm or less.
Is the problem recovered?
The task is complete. Go to action 3a.
2b Use thin paper that is 60 gsm or more.
Is the problem recovered?
The task is complete. Go to action 3a.
2c Ensure that the envelope is properly loaded in the MPF as instructed in
"Loading an Envelope in the Multipurpose Feeder (MPF)" on page 216.
Is the problem recovered?
The task is complete. Go to action 3b.
