44 Solving Problems
No sound from headphones
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the
Product Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.
The screen is blank
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
REINSTALL THE SOUND DRIVER — See "Reinstalling Drivers" on page 53.
RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"
on page 54.
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted
into the headphone connector (see "Front View of the Computer" on page 13).
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
ENSURE THAT THE CORRECT AUDIO SOLUTION IS ENABLED IN THE BIOS SETUP PROGRAM — See
"System Setup" on page 97.
CHECK THE MONITOR CABLE CONNECTION —
• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.
If an optional video card is installed, check that the monitor cable is connected to the card, rather than
the video connector on the system board.
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
• Swap the computer and monitor power cables to determine if the power cable is defective.
• Check the connector for bent or broken pins. It is normal for monitor cable connectors to have missing
pins.
